Refund policy

 

At THE KNOT, we believe in mindful consumption over impulse buying. Each jewellery piece from STRUNG and each T d’Art is made to order, and produced specifically for you. By producing only what is needed, we reduce waste and excess production together.

 

As all items are custom and made to order, we are generally unable to accept returns unless an item arrives damaged or faulty. If you receive a faulty or damaged product, please contact us within 14 days of delivery of your order to arrange a replacement or resolution.

Orders may be cancelled before production begins. As all pieces are made to order, production typically begins shortly after purchase; please contact us as soon as possible if you need to cancel.

To request a return or cancellation, please log in to your account and open the relevant order, or contact us directly.

 

That said, we want you to feel confident in your choice; please refer to the detailed size guide and descriptions or reach out before ordering and we’ll be happy to help.

Thank you for choosing thoughtful design and for being part of our knot.