Privacy policy

 

Last updated: May 19, 2025

At THE KNOT, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, shop, and services.

Please read this Privacy Policy carefully.

1. Information We Collect
We collect personal information that you provide when you create an account, make a purchase, subscribe to our newsletter, or contact us. This may include:

-Your name

-Email address

-Shipping and billing address

-Payment information (processed securely through third-party payment providers)

-Order history

2. How We Use Your Information
We use the information we collect to:

-Process your orders and deliver your products

-Communicate with you about your order, shipping, or returns

-Improve our website and product offerings

-Send you updates and marketing materials, if you've opted into our newsletter

-Respond to customer service inquiries

3. How We Protect Your Information
We use industry-standard security measures to protect your personal data. All transactions on our website are processed through secure third-party payment gateways. We also employ encryption to safeguard sensitive information, such as payment details.
While we take reasonable precautions to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who help us with:

-Order fulfilment and shipping (e.g., postal services, delivery companies)

-Payment processing (e.g., Stripe, PayPal)

-Marketing and communication

These providers only have access to the necessary data required to complete their tasks and are contractually bound to keep it confidential. We do not allow third parties to use your data for their own marketing purposes.

5. Your Rights
You have the right to:

-Access the personal information we hold about you

-Request corrections or updates to your information

-Request that we delete your information (subject to legal retention requirements)

-Opt-out of marketing communications at any time by clicking the unsubscribe link in any of our emails or contacting us directly

If you wish to exercise any of these rights, please contact us at hello@theknotedit.com.

6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website, such as remembering your preferences and analyzing website traffic. You can adjust your cookie settings in your browser, but please note that some parts of the website may not function properly without cookies.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before sharing any personal information.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will apply to the information we collect after the update.

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

9. Contact Us
For any privacy-related questions or concerns, email us at hello@theknotedit.com. Our business address is:

THE KNOT - 275 New North Road, London, N1 7AA, UK.